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Read Our Support Policy

1. Types of Information We Collect

Personal Information: We collect basic details such as your name, email address, and optional profile picture when you register on CryptoCollateral.

Crypto Collateral Information: Details about assets pledged as collateral, including wallet addresses, asset types, collateral values, and staking metadata.

Lending & Staking Data: Information related to loan terms, staking durations, interest rates, smart contract interactions, and transaction histories.

Usage Data: Non-personal data such as IP addresses, browser type, and device identifiers to improve platform performance and security.

2. How We Protect Your Information

User Accounts: Your account data is retained as long as your account remains active or until you request deletion.

Collateral & Lending Records: We retain transaction data for a reasonable period after completion to support auditing, reporting, and dispute resolution.

Transaction Records: Staking rewards, loan repayments, and other financial records are stored in compliance with applicable regulations.

3. Sharing Information with External Parties

We do not sell, trade, or transfer your personally identifiable information without your explicit consent.

Exceptions: We may disclose information to comply with legal obligations, enforce platform policies, or protect user and platform safety.

4. Data Retention Periods

User Accounts: Retained while active or until deletion is requested.

Crypto Collateral & Lending Data: Stored for a reasonable period post-transaction to support audits and resolve disputes.

📅 Last Updated: September 2025

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